Shipping & Returns

Shipping Policy

Original Supplies ships to every corner of the United States, excluding Hawaii and Alaska. Please note that restrictions apply on certain products, as noted at the time of purchase. Original Supplies offers FREE GROUND SHIPPING on all orders. We also offer express second-day or overnight shipping for an additional charge.

Returns

Original Supplies offers a full refund on unopened and undamaged returns within 30 days of the purchase date, after receiving a return confirmation. All other returns — opened items and returns made after 30 days of the purchase date — are handled on a case-by-case basis. A restocking and/or return shipping fee may apply. You will need a copy of your Supplies Status Page as well as pictures of the damaged item and/or defect. Keep all original packaging materials in case the item needs to be returned. Wait for an Original Supplies return authorization before returning an item. Products returned without authorization will be denied.

Returning/Replacing A Defective Item

  • Log in to your account on Original Supplies.

  • Go to the ‘My Account’ menu and select ‘Complete Orders’.

  • Locate the order you would like to return and select ‘Return Item(s)’.

  • Fill out the request form.

  • An Original Supplies representatives will reach out within 24 hours with the next step.

Most returns are completed within five business days. Contact us at returns@originalsupplies.com with any concerns or questions.